At squareV, we strive to manufacture the best LED video products on the market, backed by our unwavering customer support.
We are searching for team minded, enthusiastic, and passionate people to join our team.
LED Technician / Customer Support
The Technical Support Manager supports sales efforts both on the front end and back end of squareV LED and Novastar product sales, always upholding the squareV brand promise – to support all customers with a relentless dedication to excellence.
Provide technical support for all squareV and NovaStar customers * Manage and coordinate all company trade shows
Administer training for video technicians and integrators
Commission installations as needed
Provide onsite training
Assist in warehouse as needed (including but not limited to repair, QC, and troubleshooting) * Maintain expertise-level technical knowledge related to LED systems and NovaStar products * Maintain and update technical support call log
3-5 years of relevant experience in the field of LED video displays * 3-5 years of live event touring and/or integration experience
Proficient (high-level) knowledge of NovaStar LED products
Proficient (high-level) knowledge of broadcast video
Familiarity with video and LED equipment (how to troubleshoot, repair, and maintain) * Ability to provide excellent customer service
1. 24/7 Technical support
2. Sales support/Video Consultant
3. Trade Show Manager
Job Type: Full-time
relevant experience in the field of LED video displays: 2 years (Preferred)
United States (Required)
Communication method(s) used:
Paid time off