LED Technician / Customer Support

Position overview: 

The Technical Support Manager supports sales efforts both on the front end and back end of squareV LED and Novastar product sales, always upholding the squareV brand promise – to support all customers with a relentless dedication to excellence.

Job Duties: 

  • Provide technical support for all squareV and NovaStar customers * Manage and coordinate all company trade shows

  • Administer training for video technicians and integrators

  • Commission installations as needed

  • Provide onsite training

  • Assist in warehouse as needed (including but not limited to repair, QC, and troubleshooting) * Maintain expertise-level technical knowledge related to LED systems and NovaStar products * Maintain and update technical support call log

Skills/Qualifications: 

  • 3-5 years of relevant experience in the field of LED video displays * 3-5 years of live event touring and/or integration experience

  • Proficient (high-level) knowledge of NovaStar LED products

  • Proficient (high-level) knowledge of broadcast video

  • Familiarity with video and LED equipment (how to troubleshoot, repair, and maintain) * Ability to provide excellent customer service

TOP ROLES: 
1. 24/7 Technical support
2. Sales support/Video Consultant

3. Trade Show Manager

Job Type: Full-time

Experience:

  • relevant experience in the field of LED video displays: 2 years (Preferred)

Work authorization:

  • United States (Required)

Work environment:

  • Office

Communication method(s) used:

  • Email

  • Phone

  • Chat

  • In person

Benefits offered:

  • Health insurance

  • Paid time off

TO APPLY, PLEASE EMAIL YOUR RESUME LETTER TO INFO@SQUAREVLED.COM WITH "LED Technician" IN THE SUBJECT LINE.